FAQ's Archies online is a website providing services all over in India and sending you incredible lovely gifts & cards at your doorstep. As we care for your feelings our prime concern is to try our best to deliver you on the preferred day. We make our full efforts to supply your order on a fix day and don’t let you down from our side. Registration: For happy shopping at archiesonline we are providing you with very easy and comfortable way of shopping with us that is within your approach. If you are shopping with us for the first time then you have to register yourself providing us the sufficient information that will help us to link with you regarding your order and transactions. Create my account option will approach you to login at your own private account after creating an account; you can do your shopping directly through the 'My Account' section and members can login to their account directly. Wish to make order: It’s very swift to place your order. To make your shopping easy and happy we have made different blocks for different items as you click on to your favorite items you will access the complete details of it. We have made categories of all section like, General gifts, Recipient, Occasions and so on. The price mention with the products includes complete cost of product, delivery & service charge and all taxes. In case, if you want to change the quantity of the items you are buying, remove or add an item right away you can do easily. There are various payment options as per your suitability. We offers you various payment options like Online Payments through the credit cards, cheque / draft facility etc. you can view your order details at the end. The order detail page also shows you the shipping and billing address specified by you. Shopping cart: As you go through the site you can buy the items that you want to purchase instantly, just click to the Link “buy now” that is provided with every item that is displayed on the screen. You can put the items that you want to purchase instantly in your Shopping Cart. It will be easier for you to choose your items and put them all together. If you are finish up with your shopping then simply check out or if you want to shop more then browse through the site some more by clicking on the Continue Shopping button. You can send the items to the person you wish to want, write the name of the person whom you want to send that particular product and click on the update button and if you wish to do some changes click to the link change and follow the procedure for example: if you want to add a new address, fill up the particulars through add new address link. Wish list: In case, if you want to buy something for the next time so don’t you worry at all because your wish is our concern so to full fill it we provide you “wish list” option, add your favorite item to wish list for your future buying. So, if you want to gift your near ones on special occasions just add it to your Wish List and log on a week before and add it to your Shopping Cart directly. Gift Certificates: Many times you keep on thinking whether your friend would like this soft toy or a that Mug. Don’t be confused!! Now we have a choice for you and for your friend too. Archies presents gift certificates for you and for your friend. If you are thinking of gifting your buddy something of his/her own choice then go for these gift certificates. Shop online with gift certificates…. Click to gift certificate link and buy certificates of worth Rupees. …. Or you can also select email to “my buddy” option and the amount of gift certificates you have bought for your friend we will email to his/her id and your friend can choose the gift online of own choice. Gift Certificate option is open for all categories and occasions. Enjoy the maximum benefits of online shopping with Archies. Review order history: you can review all the details of your order you've shop with us up to now. Just click on Order History in My Account section and see the complete details of your shopping. It includes order details together with quantity of order you have placed, payment option you have chosen and confirmation of your order and delivery date. Secure Transactions: You can place your orders using Netscape's SSL encryption that is Internet standard for secure transactions. We are here to provide you shopping that offer you the highest standards of security on the Net so as to ensure that your shopping experience is personal, safe and secure. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information Passing through us. In near about 30 seconds your bank will issue an approval number receiving to you. Our duty: From our side Order confirmation e-mail will be sent to you on your e-mail address. This will be followed by order details including quantity of order you have placed, payment option you have choose and confirmation of your order and delivery date. If you wish to add any item for future preferences just add on to Wish List, and the item will be placed in your Wish List. You can buy it anytime you have to. In store offers we will remain in touch with you and update you with latest offers on our site and latest happenings on the store through our e-mail service. We seek to reply back to your queries within 24 working hours. You’ll receive an automated email confirmation as soon as your order is shipped. Help: If you want to change your personal information like: e-mail address, phone numbers, password, shipping information, billing details and add to your favorite. You can login to your account and make changes if you wish to. In choosing a password always remembers that your password length must be of six characters (minimum) and ten (maximum). Never give your personal information about your order to anyone i.e. your password or billing information. If your password has been trap by someone, change your password right away. If in case you have forgotten your password then click on Shopping Cart, Wish List or My Account and you will reach the Login page where there is a link to “Forgot Your Password” You must remember your User Name and on entering that, you will be taken to your hint question. On answering the Hint Question in exactly the same words as you had entered in the Registration Page you can repossess your password. Last but not the least after you are finish up with your shopping please click to log out button never leave your computer without login out. Store Updates & Policy: stay in touch with us and make out the latest offers on our site and the latest happenings on the store, just login to link “subscribe to Email” at our home page and you come across with all the latest comings and sale offers and lots more. As a rule, we have a no return policy. However, if any product received by you are defective, and then we can either replace that product or return the credit of that amount back to you.

We accepts Credit Cards - MASTER Card / VISA / Amex / JCB / Diners / Citibank. Net Banking/Debit Cards - ABN AMRO Bank, Axis Bank, Bank of India, Canara Bank, Corporation Bank, Citibank, Centurion Bank, Federal Bank, HDFC Bank, ICICI Bank, IndusInd Bank, IDBI Bank, J & K Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Oriental Bank of Commerce, Punjab National Bank, Bank of Rajasthan, State Bank Of India, Union Bank Of India and Yes Bank. Mobile Payments - PayMate Mobile Payments Cash Cards - Itz Cash Pay seal and CcAvenue payment gateway security procedures guarantee that your credit card/bank details are kept secure while transacting online, also preventing illegal usage. VeriSign Secure site gives you complete satisfaction of your account information and payment transactions with us. We will process your order once we receive confirmation details of your payment. Internationally Certified Security standards Pay seal and CcAvenue are registered with Verisign, the worlds best and most trust worthy Net Authentication Agencies. Added security what is Card Verification Method (CVM)? The Card Verification Method, or CVM, consists of a 3 or 4-digit numeric code that is printed at the back of the credit card along with (after) the credit card number, where the cardholder signs in his signature on the card. This additional 3 or 4 digit numeric code is not embossed on the card or available in the magnetic stripe. This additional 3 or 4 digit is code is featured / incorporated on all Master Cards and Visa cards issued worldwide, including cards "Valid only in India and Nepal". Visa calls this security feature as CVV2 and Master Card calls it as CVC2. Why CVM? The purpose of CVM is to ensure that the person submitting the transaction is in possession of the actual card, since the code cannot be copied from charge slips / receipts. CCAvenue requests our customer to provide this numeric code for your order and submits it with the authorization through the Citibank gateway. The card processor (i.e. Visa or Master Card) will then validate the code supplied with the number on record for the specific card, and return a match/no-match response.

Guarantee: The key success to Archiesonline is the fact that we have always focused on emotions and feelings and given our best. Every thing that you buy online is exclusive. If there is any problem from the order that you have placed, our customer care will help and answer your queries. E-Mail: ccare@archiesonline.com

Delivery & shipping: For online orders we provide shipping services. We guarantee that the product will reach at your given address within 3-4 working days not including Sundays and other holidays, after your payment has been cleared. We provide delivery throughout India for all online products, Order placed before 4pm will be shipped on the same day. No dispatches on sunday, 1st & 3rd saturday of month & public holidays. We provide you with standard rates and our shipping charges are based on volume of the particular product. The company will not cover delivery delays due to customer unavailability or if the given address is not valid. So to avoid further error or delays in shipment you are requested to submit your correct & complete details of your address followed by pin code & landmark. During festival time Delivery within 3-4 days is not possible, if you are placing your order for valentine on 11th Feb. it will reach to you before or on 14th Feb. but in case if you have place your order after 11th Feb. we won’t be able to provide you delivery on 14th Feb., we guarantee to deliver the exact product which you have selected. In case you have received a different product, or if the product was damaged in shipment, please contact us within the specific time period through mail or customer care service and we will ensure that it will be replaced as soon as possible.